BBB Rating for Garrett Devore Labs

Based on BBB files, Garrett Devore Labs has a BBB Rating of F.

DBA Names:

Leptovox Co.
Blackstone Nutrition

Reasons for this rating include:

40 complaints filed against business

Failure to respond to 18 complaints filed against business.
4 complaints filed against business that were not resolved.

Complaints received by consumers are mainly regarding billing issues. Consumers state that they have cancelled yet the company continues to ship products (due to the autoship program) and their debit or credit cards continue to be billed. One complaint indicated health issues using the product.

Customer Complaint History for Garrett Devore Labs
When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
BBB processed a total of 40 complaints about Garrett Devore Labs in the last 36 months, our standard reporting period. Of the total of 40 complaints closed in 36 months, 14 were closed in the last year.

These complaints concerned :

1  regarding Advertising Issues  
 1 – Advertisement did not disclose all conditions required to take advantage of an offer
4  regarding Billing or Collection Issues  
 1 – Failure to correct billing errors
1 – None of the Above – Credit, Billing or Collection Complaint Issue
2 – Unauthorized credit card charges
3  regarding Customer Service Issues  
 1 – Failure to provide promised assistance or support for products or services
1 – Failure to respond to phone calls or written requests for assistance or support
1 – None of the Above – Customer Service Complaint Issue
6  regarding Delivery Issues  
 6 – Non-delivery of products
4  regarding Guarantee or Warranty Issues  
 4 – Failure to honor money-back guarantees
1  regarding Product Issues  
 1 – None of the Above – Product Quality Complaint Issue
21  regarding Refund or Exchange Issues  
 10 – Failure to honor promised refunds, exchanges, or credit
5 – Failure to honor refund, exchange or credit policies
6 – None of the Above – Refund or Exchange Complaint Issue

These complaints were closed as: 

4  Unresolved 
  4 –  Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
18  Resolved 
  7 –  Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
 11 –  Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
18  No Response 
  18 –  Company failed to respond to BBB to resolve or address the complaint issues.

The company has failed to respond to some complainants, but has responded to some stating that unopened bottles can be returned within 60 days for a refund.
Business Contact and Profile for Garrett Devore Labs
Name: Garrett Devore Labs
Phone: (800) 648-5095
Address: 96 North 1800 West # 11
 Lindon, UT 84042
Original Business Start Date: January 2002
New Owner Date: January 2002
Principal: Mr Garrett Devore, Registered Agent
Customer Contact: Mr Garrett Devore, Registered Agent
Email Address: Send email to Garrett Devore Labs
Entity: Corporation
Incorporated: August 2003, UT
TOB Classification: Health Diet Retailers, Health Food / Nutritional Supplement Stores, Multi-level Marketing Companies, Scientifically Unproven Health & Medical Product Providers
BBB Accreditation: Garrett Devore Labs is not a BBB Accredited business.

Additional DBA Names:

Leptovox Co.
Blackstone Nutrition

Additional company management personnel include:
Y Min Kim
Isayuki Takahashi – Office Manager/Assist CFO
Mr Andrew Thomsen

Garrett Devore, Registered Agent for Garrett Devore Labs, is also an officer of Devmin Research & Development LLC and Orovo LLC. Separate BBB Reliability Reports are available on Devmin Research & Development LLC and Orovo LLC.

Additional Locations and Phone Numbers
Additional Addresses
1627 Mountain Oaks Dr
Orem, UT  84097-2309

PO Box 1930
Orem, UT  84059

Po Box 1934
Orem, UT  84059

Additional Phone Numbers
Tel: (801) 471-8377
Tel: (801) 203-3419

Additional Email Addresses